Support Hub
Help Center
Find answers regarding global procurement, export compliance, shipping timelines, and wood care.
Ordering & Specs
Learn about Minimum Order Quantities (MOQs), custom design drafts, and our manufacturing lead times.
Read ArticlesGlobal Shipping
Details on ocean freight logistics, container loading, phytosanitary requirements, and customs filings.
Shipping PageWarranty & Claims
Information on cargo insurance, moisture acclimation guidelines, and filing damage claims.
Warranty DetailsFrequently Asked Questions
For customized B2B production and wholesale export pricing, our standard MOQ is a **20-foot Full Container Load (FCL)**. However, for specific high-end residential installations and custom contract commissions, we accept partial container orders (LCL) subject to material setups. Contact our team to request a customized quote.
All furnitures are kiln-dried to a moisture content of **8% to 12%** prior to manufacture, stabilizing the wood fibers. During ocean shipping, containers are fitted with silica moisture absorbers, and pieces are sealed in protective waterproof membranes inside custom wood crates.
Yes. We accept irrevocable, confirmed Letters of Credit (L/C) at sight for commercial orders exceeding $30,000 USD. Terms must be reviewed and approved by our treasury department before manufacturing begins.